1. General

These terms apply to all sales of products and services from Hansen Protection AS ("HP") to customers in Norway. Together with the customer's order and our order confirmation, these terms constitute the complete agreement between the parties.

2. Orders & Agreement

An order becomes binding once it is registered in our ERP system and confirmed by us through an order confirmation. Customers must review the order confirmation carefully. If it differs from the original order, the confirmation is considered a new offer from Hansen Protection and must be accepted by the customer. However, if the customer's original order reflects our offer, that offer may still be claimed. We reserve the right to correct obvious pricing or typographical errors (see Pricing section).

3. Pricing

• Deliveries within Norway: Prices are quoted including VAT, excluding shipping, unless otherwise stated.
• Deliveries outside Norway: Prices are quoted excluding VAT and shipping, unless otherwise stated.

Local VAT, customs duties, and other import charges are the customer's responsibility.

Hansen Protection reserves the right to correct significant pricing errors (e.g. errors exceeding 20% of normal retail price), even after order confirmation, provided correction is made within a reasonable time.

4. Payment

Standard payment terms for approved credit customers are 14 days net from invoice date. Invoices are issued upon delivery unless otherwise agreed. Customers must pay according to invoice, even if parts of the order are delivered separately. Other purchases must be prepaid or paid in cash unless agreed otherwise.

5. Retention of Title

Hansen Protection retains a security interest in delivered goods until full payment, including interest and costs, has been received, in accordance with the Norwegian Mortgage Act (Panteloven §3-14). Credit purchases are subject to credit assessment.

6. Delivery & Risk

Delivery times are indicative unless expressly agreed otherwise. Delivery takes place as specified in the order confirmation. Risk transfers to the customer when the goods are received. If delivery is delayed, Hansen Protection will inform the customer as soon as possible. Depending on the circumstances, the customer may withhold payment, request delivery, claim compensation, or terminate the agreement in accordance with applicable law.

7. Inspection & Complaints

The customer must inspect the goods upon receipt and notify Hansen Protection without undue delay if:

• The delivery does not match the order confirmation
• The goods are damaged in transit
• The goods have defects

8. Liability

• Hansen Protection is liable for defects in accordance with applicable law.
• Hansen Protection is not liable for indirect or consequential losses unless caused by gross negligence or willful misconduct.
• Hansen Protection is not responsible for defects resulting from circumstances beyond its reasonable control.

9. Force Majeure

Hansen Protection is not liable for failure or delay in delivery caused by circumstances beyond its control, including but not limited to labour disputes, fire, war, government actions, transport disruptions, shortages, or delays from subcontractors due to such events.

In such cases, Hansen Protection is released from its delivery obligations for the duration of the event.

10. Amendments

Hansen Protection reserves the right to update these terms, including due to changes in legislation.

11. Disclaimers

• We reserve the right for typographical errors and price changes.
• Product images are illustrative and may differ from the actual product.

12. Governing Law & Disputes

These terms are governed by Norwegian law. Any disputes arising from these terms shall be settled by the ordinary courts of Norway.